How ordering works

Checkout requires a FavSkin customer account. You enter your email, we send a one-time verification code, then you create a password and are signed in. Save delivery addresses in your account. Admin staff use a separate login; customer accounts cannot access the admin panel.

Product pages show whether an item requires a prescription, current stock status, and the selling price in Indian Rupees. Prices and stock can change. The amount you are charged is always recalculated on our servers at checkout from trusted catalogue prices — never from a price typed or edited in the browser.

Shipping is calculated automatically (flat fee below the free-shipping threshold; free above it). See Shipping & returns for the current thresholds.

1. Add items to your cart and review totals.
2. Sign in and choose or add a delivery address.
3. Choose UPI, card (via Cashfree), or Cash on Delivery where available.
4. For online payment, complete Cashfree’s hosted checkout. Payment is confirmed by Cashfree’s verified server webhook — not by the browser return page alone.
5. Lucky Medicos packs the order and hands it to the courier. You receive tracking when an AWB is assigned.

No pharmacist verification call is required for carts that contain only non-prescription items.

Items that require a prescription are clearly marked. When your cart includes any Rx line:

1. Upload a clear photo or PDF of a valid prescription at checkout (legible patient name, doctor details, medicines, and date as applicable).
2. Place the order. Status becomes Pending verification.
3. Our team calls the phone number on the order to confirm identity and prescription details.
4. A pharmacist at Lucky Medicos reviews medicines, strengths, and quantities against the prescription and applicable rules.
5. Only after successful verification do we pack and ship. If verification fails, we may request a clearer Rx, refuse specific lines, or cancel and refund according to the payment method.

On the verification call we typically confirm: that the name and phone match the order; that medicines and strengths match the prescription; and that you (or an authorised caregiver) are the intended recipient.

Prefer to send a prescription first? Use Upload prescription. Provide delivery details and your Rx. We call to confirm medicines, then prepare and ship once the pharmacist approves. This path is useful when you want Lucky Medicos to advise on availability of prescribed brands or equivalents.

We accept prescriptions that are clear, complete, and consistent with Indian pharmacy practice (including Schedule H / H1 and other restricted categories where applicable). We may refuse prescriptions that are expired, illegible, altered, incomplete, mismatched to the ordered products, or otherwise unsuitable for safe dispensing. Lucky Medicos reserves the right to refuse supply where professional judgement or law requires it.

Online payments (UPI and cards) are processed by Cashfree. FavSkin and Lucky Medicos do not store full card numbers, CVV, or raw card data. Cash on Delivery may be offered subject to address, order value, and product rules; we may require prepaid payment for some prescription or high-value orders.

Track status from your account under My orders. For courier tracking after dispatch, use the AWB details when available. Questions about verification calls or packing should go to Contact.

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