Contact
Last updated: 10 October 2026
Questions about an order, a prescription call-back, a payment, or a delivery? Email us at the address below. That is the contact for FavSkin support.
Include your order ID, the email or phone on the account, and a short description of the issue. To return a damaged, wrong, tampered, missing, or defective order, show pictures and proof within 48 hours of delivery. See Shipping & returns.
What we can and cannot help with
We can help with FavSkin orders, verification scheduling, packing status, shipping and eligible returns, and account access issues. We cannot provide personalised medical diagnosis, change a doctor’s prescription without a lawful updated Rx, or override Cashfree bank timelines for refunds once initiated.
For medical emergencies, contact local emergency services immediately.
Privacy and data requests
Requests to access or correct account information are described in our Privacy Policy. Email customercare@favskin.com and allow time for identity verification. Some pharmacy and tax records must be retained even if you close an account.
Useful links
Prefer to read first? See How ordering works, Shipping & returns, Terms, or About FavSkin.